Can you relate? I sure can!
As I was searching for ways to describe the steps to clearing paper jams in Lexmark copiers, the support page at support.lexmark.com nearly tried to print the document--Which would have been less funny if I were really trying to clear a paper jam and had to then deal with another print job in the cue.
It is best to first be careful, there are some really hot elements inside the printer, so do not get burned.
- If paper has jammed in the Standard Exit Bin, firmly grasp the jammed paper on each side and then gently pull it out.
Note: If jammed paper is not visible, proceed with the steps below. - Open the Front Door.
- If jammed paper is just below the Fuser area, firmly grasp the paper on each side and then gently pull it out. Ensure all paper fragments are removed.
After removing the jammed paper, proceed with Step 5.
Note: If jammed paper is not visible, proceed with the steps below.
CAUTION—HOT SURFACE! The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
- Pull the green lever to open the Fuser cover.
- Hold down the Fuser cover and remove the jammed paper.
Note: After you have confirmed that the inside of the Fuser unit is clear of paper, close the Fuser cover.
Check the remaining areas of the printer and confirm that there are no other sheets of paper jammed in the printer. - Close the Front Door.
- From the printer's control panel, touch the
to clear the message and continue printing.
For non-touch-screen printer models, select Next > Clear the jam, press OK, and then pressto confirm.
If issue persists after performing the steps mentioned above, an issue may exist within the machine's hardware. Please contact Lexmark Technical Support for other troubleshooting suggestions.
The paper jam is located in the Duplex area.
- Pull Tray 1 out.
- If paper is jammed, firmly grasp the paper on each side and then gently pull it out. Ensure all paper fragments are removed.
- Open the Front Door to access the jam area. CAUTION—HOT SURFACE! The inside of the printer might be hot.
To reduce the risk of injury from a hot component, allow the surface to cool before touching. - If jammed paper is in the inner door, then firmly grasp the paper on each side and then gently pull it out.
Ensure all paper fragments are removed. - Push Tray 1 back into the printer.
- From the printer control panel, touch the
For non-touch-screen printer models, select Next > Clear the jam, press OK, and then press
If issue persists after performing the steps mentioned above, an issue may exist within the machine's hardware. Please contact Lexmark Technical Support for other troubleshooting suggestions.
A '24y.xx' paper jam message (where x and y = any number) indicates that a piece of paper has been detected in one of the printer paper trays and needs removed. The associated numeric error code is normally one of the following: 242.20, 243.30, etc.
The following table lists the '24y.xx' paper jams that can occur, and the location of each jam:
- Area 1:
242.xx Paper Jam - Optional Input Tray (Tray 2)
- Area 2:
243.xx Paper Jam - Optional Input Tray (Tray 3)
Note: Optional Input Tray can be a 550 Sheet Input Options or a 650 Sheet Input Options.
- Grasp the handle and pull out the affected paper tray (could be any input source). Remove any jammed paper you find.
Since paper can tear during a paper jam, be sure to remove all paper fragments from the printer.
Note: If the jammed paper is not visible, open other trays or the front door.
Tray 1 Tray 2 Tray 3
- Insert the affected paper tray back in.
- From the printer control panel, touch the
For non-touch-screen printer models, select Next > Clear the jam, press OK, and then press
If issue persists after performing the steps mentioned above, an issue may exist within the machine's hardware. Please contact Lexmark Technical Support for other troubleshooting suggestions.
The paper jam is located either in the Manual Feeder or in the 650 Multipurpose Feeder.
- Pull out the Standard 250-sheet Tray (Tray 1).
- Remove any jammed paper you find. Since paper can tear during a paper jam, be sure to remove all paper fragments from the printer.
Note: If jammed paper is not visible or the issue occurs in the 650 Multipurpose Feeder, proceed with the steps below. - Push the paper release lever in the multipurpose feeder (1) to access the jammed paper, and then gently pull it out (2).
Note: Ensure all paper fragments are removed. - Insert Tray 1 back into the printer.
- From the printer control panel, touch the
See more at support.lexmark.com
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